Supervisor - General

At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. That’s because we passionately believe in the positive benefits of the outdoors, whether that be the daily dog walk or hiking Ben Nevis, horse riding or cold water therapy, we provide the best equipment for all outdoor activities, always at the best price guaranteed! Our values aren’t just posters on the wall, we live them every day; ‘One Team ‘we are stronger together’, ‘Responsibility ‘we take ownership’, ‘Passion ‘we believe in what we do’ and ‘Integrity ‘we do the right thing’. Clear values which help us to fulfil our mission to be ‘the nations favourite outdoor retailer’. If you share our passion and want to make a difference join our team to be a part of something ‘unbeatable’!

Role overview:  

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will provide assistance in the supervision of all staff while maintaining the standards of the shop floor. Furthermore, you will deal with certain managerial processes on a daily basis as instructed by Store Management. 

 

Responsibilities:  

Customer Service 

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• Provide customers with excellent levels of Customer service. 

• Deal with customer complaints and enquires, providing the best possible outcome. 

• Ensure the personal appearance of sales staff is in line with company guidelines. 

• Have an understanding of the Customer Service measuring programme. 

 

Sales 

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• Ensure that targets are achieved and, where possible, exceeded. 

• Monitor staff service levels in order to maximise store sales. 

• Utilise in-store devices, making sure that the customer is offered the whole product range. 

• Use reports to assist you in product placement of key selling lines. 

 

Visual Merchandising 

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• Attract, engage and motivate customers into making purchases in store by using the latest visual techniques. 

• Provide assistance with the maintenance of standards on the sales floor. 

• Keep stock clean and presentable at all times. 

• Retail Management experience would be advantageous 

• Excellent Time Management skills 

• Strong verbal and written communication skills. 

• IT skills- Microsoft Outlook, Word and Excel. 

 

Training & Development 

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• Encourage personal progression throughout your store 

• Provide assistance with the induction and training of new starters. 

• Assist with the development of existing staff, ensuring that personnel completes the relevant E-Assessments. 

  

Role objectives and KPI’s:  

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs. 

• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.  

• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures. 

• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.  

 

Skills and Experience: 

• Retail Supervisor experience would be advantageous. 

• Excellent Time Management skills 

• Strong verbal and written communication skills. 

• IT skills- Microsoft Outlook, Word and Excel. 

 

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don't hear back within two weeks of you applying, please consider your application to have been unsuccessful on this occasion Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager. Thank you again for your time