Team Coach

Established in 2000, size? has since evolved into one of the most influential, leading streetwear brands that represent a community connected by fashion, music, sport and art. From supplying our customers with all of the finest brands in footwear, apparel and accessories from across the globe for over two decades, the size? brand has grown to include its roster of highly sought-after worldwide exclusive product releases - including collaborations with Nike, adidas Originals, New Balance, Reebok and many more. From showcasing and celebrating all things streetwear and the cultures that influence it through size?collections; to working directly with some of the UK’s most creative universities through size?syllabus, the size? franchises have evolved over the years to help play a core role in connecting us to our customers.

Role overview:  

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remainingcompliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers. 

 

Responsibilities:  

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences. 

• Key holder - assistin the opening and closing of the store and money handling. 

• Deal with customer complaints and enquiries, providing the best possible outcome. 

• Monitor the service of the sales team on a daily basisto ensure that targets are achieved, and where possible exceeded. 

•  Use business knowledge and reports to assistin product placement of key selling lines. 

• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits. 

• Uphold Company standards and act as a mentor, leaderand positive role model to others, building and maintainingstrong relationships that work collaboratively towards the common business goals. 

•  Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team. 

• Implement and delegate tasks with close follow up, butlead by example with a hands-on approach. 

• Provide assistancewith the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations. 

• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished. 

• Conduct your work in a safe and responsible manner. 

• Continually engage with the visual team to develop merchandising skills, standardsand commercial opportunities. 

• Have aunderstanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets. 

 

Role objectivesand KPI’s:  

• Ensure the highest level of customer satisfaction by driving and maintainingexceptional service standards and promptly and addressing customer needs. 

• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.  

• Lead and develop the shopfloor team to ensure high performance, engagementand adherence to store policies and procedures. 

• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience. 

Skills and Experience: 

• The ideal candidate will have a keen interest in the size? brand and the products we specialise in. 

• Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times. 

• Experience in a supervisory role is preferred but not essential as a full induction and training and development program will be provided 

• Ambition, resourcefulness and someone who is looking for opportunities to learn more. 

• Strong work ethic, places importance on effective time management. 

• Self-motivated, adaptable, resilient. 

• Problem solving. 

• Knowledge of Microsoft Office (Outlook, Word, Excel). 

• Excellent communication skills. 

• Experience in Visual Merchandising would be advantageous. 

• Commercially driven. 

• Flexible with working hours in order tomeet business needs.