Senior Floor Manager

Role overview:  

We are seeking a skilled Senior Floor Manager with strong leadership and communication abilities to guide their team towards achieving sales and KPI targets whilst providing unparalleled service.  

Responsibilities:  

• Lead and inspire team members through effective communication and setting clear expectations. Showcasing continuous support throughout their career progression journey, consequently building a motivated and high performing team. 

• Collaborate with Senior Management to strategize, implement and track the most effective operational processes within store to drive sales and exceed KPI targets. 

• Over manage the stores daily floor operational needs. Constant evolvement of required staff headcount, placement and abilities to ensure all daily targets are met. 

Role objectives and KPI’s:  

• Support the store management team in ensuring the store achieves the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly and addressing customer needs. 

• Drive store sales through effective merchandising, stock replenishment & team motivation. 

• Monitor and drive all key performance indicators such as Sales, Conversion, Units and more. 

• Support the Store Management team in optimising financial performance of the store by effectively managing costs, including audit compliance and wage cost. 

• Foster a positive work environment by leading, mentoring, and mentoring and developing store colleagues to enhance their performance and engagement. 

Skills and Experience: 

Demonstrated experience in a people leadership role with evidence of ability to adapt management styles to various store colleague needs. 

Flexibility to work varied shifts, including weekends and holidays, based on store requirements. 

A Strategic mindset with proven evidence of tracking and developing business processes in order to increase store success.