IT Operations Team Leader

To be responsible for the management of team, workload,and day to day activities. 

• - Leading the team, providing guidance, mentoring, and direction, and overseeing their multiple pieces of work. 

• - Coordinating the efforts of the team to ensure that all NSR work is on track and meeting the objectives. 

• - Developing and implementing best practices and standards alongside IT Ops management. 

• - Providing regular updates and progress reports to senior management on the status of all pieces of work.  

• - Leading weekly review informing stakeholders of each roll out being managed in the team  

• - Identifying and addressing any issues or obstacles that may be impacting the progress of each workstream.  

• - Managing relationships with key stakeholders and ensuring they are kept informed of progress and changes.  

• - Ensuring team adherence to the group’s methodology and procedures. 

• - Conducting 1:1’s and team meetings with team.  

• - Manage HR related aspects within the team such as holidays, performance reviews and absence management. 

• - Be responsible for documenting and training processes to the team.  

• - Oversee any escalated issues for IT Operations management.  

• - Feed into strategic team reporting for IT Operations.  

• - Participating in budget planning for the NSR team. 

• - Ensure thorough resource planning for the team is controlled and feeds into the wider IT Ops resource scheduling for engineering and dispatch teams.   

• - Manage all roll outs as a programme of works for the NSR team, ensuring there are no conflicting priorities and resource.   

• - Reviewing and signing off project plans and timelines alongside regional and scheduling coordinators.  

• - Allocating resources and assigning tasks to team members. 

• - Managing and monitoring progress to ensure projects are completed on time and within budget. 

• - Communicating with stakeholders and team members to ensure everyone is on the same page and any issues are addressed in a timely manner.  

• - Helping team identify and manage risks to their projects(RAID/AIR). 

• - Guiding in the adjustment of project plans and timelines as needed to stay on track. 

• - Providing leadership and guidance to team members to help them achieve their goals and complete their tasks. 

• - Tracking and reporting on team’s workload, metrics, and progress. 

• - Developing and maintaining strong relationships with stakeholders and team members.