Shift Manager

Role overview:  

Responsible for ensuring the team supports the achievement of the required SLA’sthrough the effective management of direct reports; accountable for maintainingbest standards and Health and Safety practices and promoting a supportive & engaged working environment. 

Responsibilities:  

· To be responsible forthe overall control of the workflow and organisation of the team to ensure that the standards of performance, attendance, qualityand conduct are met. 

· To influence the team to achieve the required SLA’s i.e. internet & retail fulfilment, H&S targets & people team deadlines et al 

· To look to continuously improve processes to gain maximum efficiencies and a high levelof customer service 

· To provide management information & performance updates at key points throughout the day/week 

· To ensure that the team are fully engaged & understand the business and departmental objectives 

· To provide support and coaching for team members to develop the team and enable pro-active succession plans 

· To train/develop the team in line with the site compliance and development structures 

· To undertake any special improvement projects and provide all statistics and reports as required 

Skills and Experience: 

· Able to demonstrate building, developingand managing an effective team 

· Ability to prioritise work efficiently, to set and achieve measurable targets and work within set plans 

· Basic computer literacy skills 

· Able to clearly communicate positively at all levels, both verbally and written 

· Able to problem solve and innovate