Department Manager

Role overview:  

Make your part of GO a great place to shop and work through the effective leadership and management of your store or defined business area. Motivate and coaching store teams to deliver service which has customers at the heart, through exceptional store standards and highly engaged colleagues. 

Responsibilities:  

• Support the Store Manager lead and motivate a high performing, highly engaged team. 

• Create a culture of exceptional customer service ensuring our store teams win customers for life by exceeding their expectations. 

• Develop store teams through internal development programme to support future talent and career pathways to help us grow our business. 

• Uphold a store that is safe and compliant operating environment for all colleagues and customers. 

• Deliver our financial results in line with or in excess of company targets. 

• Support other retail management duties where required. 

• Act as the point of contact for colleagues in the manager’s absence. 

• Provide excellent customer service, addressing inquiries and resolving complaints professionally. 

• Help manage day-to-day operations, including opening and closing procedures. 

• Support cash management tasks, such as processing transactions and reconciling tills. 

• Participate in hiring, onboarding, and training new employees. 

• Provide feedback and coaching to colleagues to improve performance. 

• Support the Store Manager in maintaining colleague schedules to ensure proper coverage and productivity 

Role objectives and KPI’s:  

• Contribute to achieving or exceeding the stores monthly sales target.  

• Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.   

• Achieve upselling or cross-selling targets. 

• Maintain a high Net Promotor Score. 

• Ensure stock accuracy during store Audits. 

• Ensure all new colleagues complete mandatory training required.  

• Ensure employee satisfaction stores or engagement survey results meet or exceed company benchmarks. 

• Assist in keeping operational costs within the allocated budget 

Skills and Experience: 

• Great coaching, mentoring and team building skills that drives team performance. 

• Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.  

• At least 2 years management experience, preferably in a similar format of retail.